Network Status
We're Always Looking For Talent
Tech5 is looking for the next generation of innovators and encourages diversity and freedom of expression. We are a vibrant company in the Internet and Telecommunications sector that rewards loyalty and have a diverse group of good people that are willing to assist the growth of all candidates.
We play an important role in the country and keep South Africans connected to the world through the internet. With Information, Communication and Data Sharing we always look at ways that we can uplift our communities and South Africa at large by providing a high standard of customer service with a formidable network.
We are driven to deliver success and look at all tasks as opportunities to better ourselves and the service we provide our customers.
Should you be driven to succeed, Tech5 is the correct place for you.
Please see all available positions at Tech5 below
You may forward your CV to [email protected] and place the position applying for in the subject of the email
Please Note: We aim to review all applications in a timely manner. If you have not heard from us within 15 working days, we regret to inform you that your application has been unsuccessful.
Service Coordinator
Full Job Description
Tech5, an Internet Service provider has an exciting opportunity for a Service Coordinator Position.
Key Responsibilities
Service Coordination:
Qualifications and Skills:
Experience:
Tech5, an Internet Service provider has an exciting opportunity for a Service Coordinator Position.
Key Responsibilities
Service Coordination:
- Schedule and monitor service installations, upgrades, downgrades and cancellations.
- Loading orders on FNO portals
- Liaising with FNO's
- Possess a solid understanding of ISP technologies and processes.
- Collaborate with technical teams to understand and communicate technical details to customers.
- Investigate and troubleshoot service-related issues, working closely with technical support teams.
- Document customer issues, resolutions, and follow-up actions for future reference.
- Maintain accurate and up-to-date records of customer interactions and service-related activities.
- Generate reports on service performance, customer satisfaction, and key performance indicators (KPIs).
- Sales Reporting.
- Conduct regular reviews of service delivery processes to identify areas for improvement.
- Implement and monitor quality assurance measures to enhance the overall customer experience.
Qualifications and Skills:
Experience:
- Previous experience in a customer service or coordination role, preferably within the ISP industry for a minimum of 3 years.
- Implement and monitor quality assurance measures to enhance the overall customer experience.
- Excellent verbal and written communication skills.
- Ability to convey technical information to non-technical customers.
- Strong organizational and multitasking abilities.
- Detail-oriented with the ability to prioritize tasks effectively.
- Familiarity with ISP technologies and networking concepts
- Knowledge of troubleshooting procedures.
- Computer Literate.
Fibre to the Business Sales Position (Johannesburg | Cape Town)
Full Job Description
Location: Jhb (Randburg) | CT (Observatory) | Western Cape (Saldanha Bay Municipality)
Fibre to the Business Sales Position
Tech5, an Internet Service provider has an exciting opportunity for a Fibre to the Business Sales Position. ISP/ICP experience is mandatory and will be beneficial to the applicants with duties including (but not limited to) developing sales strategies and attracting new clients for Fibre to the Home and Business. Sourcing new sales opportunities and closing sales to achieve targets. This will include traveling to assigned territories to meet with potential and new customers thus a reliable vehicle will be required to effectively perform all duties.
A focus will be placed on increasing revenue by managing and negotiating with clients, generating leads, qualifying prospects and managing sales of products and services. To gather a quick in depth understanding of the Internet Service Provider industry to offer tailor made solutions to clients and continuously make clients aware of new product offerings.
To ensure achievement of Tech5’s strategic objectives, goal plans and targets. To comply with all policies and procedures and with strict adherence to internal controls. To uphold customer service and satisfaction in the highest regard which is of utmost importance. Ensuring daily, weekly and monthly reporting is done accurately and timeously that contains appropriate content to enable effective decision-making.
Additional duties will include assistance with marketing and to bring in new ideas that will result in increased sales. Tech5 is offering a basic salary with an incentive and commission structure. A branding, petrol and cell phone allowance.Discretionary discounted fibre to the home services after successfully reaching 4 months of targets.All bonus payments will be performance based.
The position requires working remotely, being office bound, on the road and in contact services.
Should you be interested, please email your CV through to [email protected] with the subject: "Sales Position (Area)"
Due to the high number of applicants we unfortunately cannot provide individual feedback to each applicant. Should we not get back to you within 14 working days, please consider your application unsuccessful
Location: Jhb (Randburg) | CT (Observatory) | Western Cape (Saldanha Bay Municipality)
Fibre to the Business Sales Position
Tech5, an Internet Service provider has an exciting opportunity for a Fibre to the Business Sales Position. ISP/ICP experience is mandatory and will be beneficial to the applicants with duties including (but not limited to) developing sales strategies and attracting new clients for Fibre to the Home and Business. Sourcing new sales opportunities and closing sales to achieve targets. This will include traveling to assigned territories to meet with potential and new customers thus a reliable vehicle will be required to effectively perform all duties.
A focus will be placed on increasing revenue by managing and negotiating with clients, generating leads, qualifying prospects and managing sales of products and services. To gather a quick in depth understanding of the Internet Service Provider industry to offer tailor made solutions to clients and continuously make clients aware of new product offerings.
To ensure achievement of Tech5’s strategic objectives, goal plans and targets. To comply with all policies and procedures and with strict adherence to internal controls. To uphold customer service and satisfaction in the highest regard which is of utmost importance. Ensuring daily, weekly and monthly reporting is done accurately and timeously that contains appropriate content to enable effective decision-making.
Additional duties will include assistance with marketing and to bring in new ideas that will result in increased sales. Tech5 is offering a basic salary with an incentive and commission structure. A branding, petrol and cell phone allowance.Discretionary discounted fibre to the home services after successfully reaching 4 months of targets.All bonus payments will be performance based.
The position requires working remotely, being office bound, on the road and in contact services.
Should you be interested, please email your CV through to [email protected] with the subject: "Sales Position (Area)"
Due to the high number of applicants we unfortunately cannot provide individual feedback to each applicant. Should we not get back to you within 14 working days, please consider your application unsuccessful
First Line Support (Durban - Kloof)
Tech5 are wanting to grow our Dynamic Team and we are currently looking to employ a Junior Call Centre Support Agent to be based in Kloof, KZN.
Training will be provided, we are however looking for someone technically minded with good computer knowledge and good telephone manner, candidate will need to be able to work shifts. The ideal candidate will be someone available immediately.
Please email CV's to [email protected]
Position is a 4 month contract, full time contract may be offered during this period.
Training will be provided, we are however looking for someone technically minded with good computer knowledge and good telephone manner, candidate will need to be able to work shifts. The ideal candidate will be someone available immediately.
Please email CV's to [email protected]
Position is a 4 month contract, full time contract may be offered during this period.