Current Notifications

  • International Undersea Cable Damage - 2024-04-18 10:14:47

    High Impact

    We are currently experiencing reduced internet speeds due to damage to international undersea cables connected to South Africa. This incident is impacting various telecommunications providers, including ours.

    What Happened?
    The damaged cables are crucial for global internet traffic, and repairs involve complex deep-sea operations.

    Current Actions:

    Traffic Rerouting: We are redirecting data through alternative routes to minimize disruptions, though this may result in slightly higher latencies.

    Continuous Monitoring: Our teams are closely monitoring the situation to manage network performance effectively.

    Customer Support: Our customer service teams are available to assist with any issues and to provide ongoing updates.

    Estimated Timeline:
    While we are committed to restoring normal service levels as quickly as possible, the nature of the repairs may lead to prolonged delays. We appreciate your patience and understanding during this time.

    Thank you for your cooperation.